Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.

Responsibilities:

·      Become an expert in the health and quality of Facebook products

·      Monitor and analyze user reports for feedback and bug-related trends

·      Collaborate with Engineering and Product Management to shape, support, and execute product goals

·      Advocate for users within the market, partnering with global and cross-functional teams to develop global solutions

·      Use market specific knowledge, signals and insights to develop scalable solutions to support our global Facebook community

·      Draft and execute product/feature test plans

·      Communicate the impact of product changes to internal stakeholders

·      Use problem solving skills to resolve large and complex business problems

·      Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

Qualifications:

·      BA or BS Degree, obtain by August 2019

·      Communication experience

·      Experience prioritizing among conflicting demands

·      Knowledge of the technologies of building websites

·      Minimum of 1 year of experience in a product development environment

·      Minimum of 1 year of experience working with data sets

·      Experience with Excel

·      Experience in a consumer-oriented environment

·      Experience with SQL