Software Solutions Engineer
Software Solutions Engineer is responsible for ongoing daily customer technical support. A software solutions engineer must interact with customers in a professional manner to provide and process information in response to inquiries, concerns, and requests about InterPro Solutions' products and services. In addition, a software solutions engineer will work with other InterPro's software and solutions engineers in providing solutions to customers' issues and requests.
We are looking for a well-rounded software solutions engineer that has the ability to learn our software. You will be supporting, gathering information, and troubleshooting customer issues by evaluating, analyzing, and identifying symptoms related to our company's software application. You will be working with our talented software engineers in resolving the identified issues.
This is a full-time position with normal business hours. We provide fantastic benefits and the opportunity to work with an outstanding team!
Job Requirements:
- Have 1+ years in software engineering and supporting role
- Troubleshoot InterPro’s various products and applications
- Provide solutions and support via support phone line, email and website
- Possess excellent communication skills and strong interpersonal skills
- Establish and maintain customer relationships
- Track and document troubleshooting tasks and activities related to customers' issues
- Connect to customers' servers online to help with InterPro's software application issues
- Support internal engineering group to solve customer and product related problems
- Improve product quality and customer service
- Work with internal software engineers in helping with testing and QA tasks
- Have ability to manage priorities, follow-through on issues until closure
Education and Experience:
- Bachelor’s (required) with focus in information systems / software engineering
Preferred Skills:
- Experience working with object-oriented programming languages (Java, C++, or C#)
- Experience in web technologies (CSS, JavaScript, JSP, XML/XSL, JSON, Spring Framework, and ASP.NET)
- Experience in troubleshooting performance issues with relational databases
- Experience in troubleshooting networking issues (TCP/IP, DNS, Load-balancing)
- Experience with the following technologies:
- Microsoft Operating Systems/Hyper V
- VMWare (vCenter, vSphere)
- Linux knowledge a plus
- Ability to write small test applications in either Java, C#, or C/C++
- Familiar with Android, iOS, or Windows mobile application development