Guest Services Rep.

The Guest Service Representative provides concierge services for lodging, meals and transportation options to families and visitors; acts as a receptionist; answers questions for visitors and patients; greets and checks in family members utilizing the Family Waiting Room; directs and/or escorts patients and visitors to their destination; acts as a resource for families by answering questions and directing as needed; instills a sense of calm and makes families feel welcome; contacts appropriate discipline if a family requires additional support; updates and maintains religious reports and lists; assists physicians and staff in locating families for updates; contacts departments for patient updates; responds to all emergencies/alarm systems for Altru Health System; handles all communications promptly and courteously; reaches on-call personnel; keeps records of answering service logs; proficiently uses all equipment; monitors entrance and allows night access; tracks 911 calls that are transferred to dispatch; makes change and balances cash drawer.