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Billing Technical Support Engineer

Billing Technical Support Engineer

Job Functions /Responsibilities:
•        Respond to all Accounts via telephone or the web
•        Meet SLAs
•        Manage relationships with customers
•        Maintain excellent customer satisfaction level
•        Work with cross-functional teams when required
•        Find technical resolutions to unknown or new scenarios
•        Keep up to date with all eCW products and their enhancements
•        Other duties as assigned

Requirements
•        Master’s degree or Bachelor’s degree with 2 plus years of experience
•        Experience with server-side programming using VB / COM (preferred)
•        Proficient with relational databases
•        Experience with Java or .net (preferred)
•        Experience with Internet Protocols, HTTP / HTTPs
•        Experience with XML / XSL
•        Experience with Linux and Windows operating systems
•        Experience with Web Application Server(s)
•        Understanding of N-Tier Architecture
•        Proficient with SQL Server, MySQL
•        Knowledge of TCP / IP / FTP Functionality
•        Knowledge of JavaScript, jQuery, Java, J2E, Spring and Hibernate, Server-Side Validation
•        Prior Technical support experience a plus
•        Prompt, responsive, responsible, and friendly approach to customer situations
•        Professional telephone manner
•        Ability to balance multiple priorities
•        Ability to handle difficult situations
•        Excellent customer service orientation
•        Strong analytical and problem-solving skills
•        Excellent attitude and spirit of cooperation
•        Detailed oriented with strong interpersonal and communications skill
•        Able to adept continuously emerging product and quick learner
•        Ability to balance multiple priorities


eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.